Personal Data and Cookie Policy
Introduction
We are a investment and development company offering valuation and sale of residential and commercial property.
We register and use personal data to deliver our services, fulfill agreements, comply with legal obligations, and improve our services, in accordance with EU GDPR and Spanish data protection law (LOPDGDD).
This Privacy Statement explains how we protect your personal data and your rights.
Data Controller
Golf Hills Residence
Calle de Los Continentes 7, 03170 Rojales, Alicante
Email: contact @golfhills.es
Telephone: +34 608 813 626 / +45 30 66 73 77
The Spanish Data Protection Authority is Agencia Española de Protección de Datos (AEPD).
You can file a complaint with AEPD if you believe your data rights are being violated.
We are a real estate agency that offers you the valuation and sale of residential and commercial property.
As part of our business, we register and use information about you (personal data). We do this to offer you the best service, to fulfil our agreements with you and to comply with various legal requirements. We take all appropriate measures to protect your personal data in accordance with applicable law.
This Privacy Statement defines how we protect your personal data and your statutory rights.
Why do we use your personal data?
We register and use personal data when:
– you have ordered material from us
– you have entered into or are considering entering into an agreement with us for a service
– you have bought or sold a home or commercial property through us
– you have rented or leased a home or commercial property through us
– you have authorised us to use your personal data for a specific purpose
– we are legally obliged to do so, e.g. according to
– The Real Estate Brokerage Act
– Act on consumer protection in connection with the acquisition of real estate
– Act on legal counseling
– The Spanish Commercial Tenancy Act
– Obligations relating to the prevention of money laundering (based on Spanish Law 10/2010)
– Legal obligations under Spanish law on real estate and consumer protection
– The Limitation Act
– Bookkeeping Act
– Data Protection Act
– it is necessary to pursue our legitimate interests. This may be to prevent abuse, to strengthen IT security and/or as part of direct marketing purposes.
What personal data do we collect and use?
We register and use different types of personal data depending on what tasks we need to perform for you or what services you are interested in, including
– basic personal data, e.g. your name, contact details and civil registration number
– financial information, e.g. information about debt, your income or credit rating
– information about your profession or work
– information about your family and household
– ID documentation, e.g. picture of health card, passport or driving licence
– information about the services we provide to you
Sensitive data
We only register sensitive data to the extent necessary to be able to advise you on a service or to provide you with the best possible service. We ask for your explicit consent to register sensitive personal data. Sensitive personal data we register includes, among other things, information about your health, such as whether you are a wheelchair user, for the purpose of your housing needs.
We may also register other personal data if it is necessary to provide certain services to you or if we are required to do so by law, that this is in accordance with GDPR Art. 9.
Our ability to offer you the best advice and solutions depends largely on how well we know you. It is therefore important that the information you provide to us is correct and accurate and that you inform us of any changes.
When and how do we register and use your personal data?
We register and use personal data in connection with the provision of our services, including, among other things
– sales assessments
– brokerage assignments
– negotiations / purchase offer / purchase agreement
– valuation assignments
– rental assignments
– buyer counselling assignments
– forwarding of sales material
– registration in the buyer database
– viewings and open houses
– sending out newsletters
– ongoing campaigns, competitions, etc.
We also register and use the data in connection with other activities in relation to certain services, including
– customer service, counselling and administration
– development and management of our products, services and business
– marketing our services and products
– identification of customers
– to protect you from fraud
– to fulfil legal requirements
– you fill in forms in connection with orders
– you submit certain documents to us
– you call us
– you use our website, apps and services
– you participate in customer surveys or promotions
We store your data for as long as necessary for the purpose for which your data has been registered and used. In order to fulfil our real estate agent and advisor responsibilities, we store closed cases for 10 years (in some cases 30 years). The time limits are set according to the Spanish statute of limitations.
Regardless of any other deletion of your data, we always store the addresses of the properties we have and have had on commission. This is solely for statistical purposes.
Personal data of third parties
We register and use information from third parties, including from:
– The Public Information Server (OIS), the e-Net and other publicly available sources and registers. We register and use e.g. We register and use the information to prepare and check the material required by law in a property transaction.
– Creditors, banks and mortgagees about outstanding encumbrances and relevant finances. We also register and use this information to prepare and check the material required by law in a property transaction and to ensure that a transaction can be completed. We update the information on an ongoing basis.
Third parties with whom we share your personal data
In some cases, we share your personal data with certain third parties:
– If you have asked us to order a photographer, floor plan, condition report, etc. we will disclose the information about you and your property that is necessary to contact you and fulfil the agreement
– We disclose information about you for the processing of the sales presentation and the transaction in its entirety to the e-network, to the extent that we have your consent to do so
– We disclose information about you, including your civil registration number, to utility companies to the extent required and to the extent that we have your consent
– In connection with the registration of deeds and other documents, we disclose your civil registration number to the land registry
– If you have given your consent, we pass on your email address to Boligsiden for use in Boligsiden’s survey of your satisfaction with the property agent
– We disclose information about you to public authorities where we are required to do so under applicable law, including the Danish Money Laundering Act
– We may disclose your information internally within the group and to external business partners (including to advisors and banks) if we have your consent or we have a statutory right to do so.
– In connection with IT development, hosting and support, we transfer personal data to data processors. We ensure that your rights are protected.
Your rights
Access to your personal data
You can gain insight into the personal data we have registered and use, including where it comes from and what we use it for. You can find out how long we store your information and who receives information about you to the extent that we disclose personal data in Denmark and abroad.
Objection to direct marketing
You have the right to object to our use of your personal data for direct marketing purposes, including profiling related to such purpose.
Correction or deletion of data
If our data is incorrect, incomplete or irrelevant, you are entitled to have the data rectified or erased, subject to restrictions under applicable law or rights to process data. These rights are referred to as the “right to rectification”, “right to erasure” and “right to be forgotten”.
If you have entered into an agency agreement, counselling agreement or rectification agreement with us, you have also signed the document “The estate agent’s personal data processing”, which provides you with a comprehensive overview of the processing of your personal data based on your customer relationship with us. The same applies if you as a buyer have signed an offer to purchase or a purchase agreement.
Restricted use
If you believe that the information we have registered about you is incorrect or if you have objected to our use of the information, you can demand that we restrict the use of the information for storage. The use will only be restricted until the accuracy of the data can be confirmed or until it can be verified whether our legitimate interests outweigh your interests.
If you are entitled to request us to delete the data we have registered about you, you can instead request us to restrict the use of this data for storage. If we only need to use the information we have registered about you to assess a legal claim, you may also require that other uses of the information are restricted to storage. However, we may be entitled to use the data for other purposes, including to assess a legal claim, or if you have given your consent to do so.
Withdrawal of consent
You can withdraw your consent to the disclosure of information that requires your consent at any time. Please note that if you withdraw your consent, we may not be able to offer you certain services. Please note that we also continue to use your personal data, e.g. to fulfil an agreement we have entered into with you or if we have a statutory right to do so.
Data portability
If we use information based on your consent or an agreement and the processing of the information is automated, you have the right to receive a copy of the information you have provided in an electronic machine-readable format.
Contact information and complaints procedure
You are always welcome to contact us if you have questions about your rights and how we register and use your personal data.
You have the right to:
Access your data
Request correction or deletion
Object to processing
Restrict processing
Data portability
File a complaint with Agencia Española de Protección de Datos (AEPD). Contact details for exercising rights: contact @golfhills.es
Cookie policy
When you visit this website, a range of information is collected about you, your computer and your behaviour on the website. In this cookie policy, you can read in detail about the information we collect, how we process the information, what we use it for, who has access to the information and who you can contact about the information collected.
By visiting and using this website, you consent to this cookie policy and the collection of information about you.
When you visit our website, information is collected using cookies.
Cookies help us improve the user experience, measure traffic (Google Analytics), and deliver customized content.
We use Cookiebot to manage cookie consent according to GDPR and AEPD guidelines for cookies (2024).
What is a cookie?
A cookie is a small text file that is stored in your browser to recognise your computer on return visits. A cookie is a passive file that cannot contain personal information or viruses.
What cookies are used for on our website
When you browse this website, we use cookies to save searches and to remember your access to my page. In addition, we use cookies to keep statistics on the number of users on the site so that we can customise content and advertising for you.
How long are cookies stored?
Cookies delete themselves after 6 months. Each time you revisit the site, the period is extended. Cookies are stored 6 months after your last visit.
How to avoid cookies
If you do not want to receive cookies, you can block all cookies, delete existing cookies from your computer or receive a warning before a cookie is stored.
The link contains instructions for the most commonly used browsers, but some will not be mentioned. You can usually use the help function in your browser to get more information about cookie settings. This is typically done by pressing F1 on your PC. Search for “cookies”.
Cookies from our advertising partners
We have advertising partners who send cookies via our website and who have access to information collected via cookies from our website (third-party cookies). The ad partners are:
Cookies used:
Necessary cookies: For website functionality
Preferences cookies: To remember your settings
Statistics cookies: Google Analytics traffic data
Marketing cookies: Facebook and Google Ads
It is possible to opt-out of a number of ad networks that share information across different networks.
Google Analytics (traffic measurement)
We use cookies from Google Analytics to measure website traffic. You can unsubscribe here: https://tools.google.com/dlpage/gaoptout